If points have not been credited, it may be due to one of the following reasons:
The crediting period has not ended yet. Points are credited within 60 business days after the guest checks out of the hotel.
The booking was not paid on time. In this case, points for the booking will not be credited.
If the order was paid on time and more than 60 business days have passed since the guest checked out of the hotel, and points have still not been credited, please contact your account manager.