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How do you participate in the Loyalty Program?
How do you participate in the Loyalty Program?
Updated over 2 months ago

Program Conditions

For bookings on our website, you can earn bonus points, which can later be used to pay for new bookings. The loyalty program’s conditions are as follows:

  • 1 point = 1 euro

  • you can start using points from the first booking onwards

  • orders must be paid for within the specified period in the booking details in the "Personal Account” in order to earn points

How do you earn points?

  • Book a hotel on Roundtrip.

  • Pay for the booking on time. Note that bank transfers may take several business days. Please initiate transfers in advance.

  • Wait for loyalty points to be credited: Either 2 days after the guest’s departure or 2 days after the payment due date, in case it is later than the check-out date.

How many points are credited for an order?

The number of points you will receive for an order is indicated on the hotel page beside the “Book” button. Points are not awarded for all rates. If you don’t see how many points you will earn, it means that they are not awarded for that rate. In the “Orders” section, you can see the number of points that will be credited for completed bookings.

Rules for redeeming points:

Points can be used to pay for bookings. However, there are several rules:

  • you can pay with points for up to 50% of the booking cost

  • you can redeem no more than 400 points per calendar month

  • points can be used within 730 days from the date of accrual

How do you use points to pay for a booking?

  1. To use loyalty points you need to select any payment option except “Pay on the spot“.

  2. Check the “Pay with points” box.

  3. Choose how many points you want to redeem.

The payment amount will be recalculated, and you will only need to pay the remaining balance.

When you cancel a refundable booking partially paid by points, the points return to your account automatically.

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