1.What services will be unavailable during the maintenance window?
During the maintenance window from July 6, 11:00 PM to July 7, 7:00 AM CEST, all Roundtrip services will be temporarily unavailable. You will not be able to:
Search and create bookings
Modify or cancel existing bookings
Make payments
Access booking documents
View and download invoices
The platform services will resume once maintenance is complete.
2.What should I do before the maintenance?
Before the maintenance, we recommend:
Completing all required bookings and payments in advance.
Downloading vouchers, invoices, and confirmations for trips with check-in dates during the maintenance period.
Reviewing bookings with free cancellation deadlines during the maintenance window.
Reviewing bookings approaching auto-cancellation deadlines.
Completing urgent booking modifications before maintenance begins.
3.Can I make or modify bookings during the downtime?
No, making, changing, and canceling bookings will be unavailable during the downtime. Please complete any urgent bookings and amendments before the maintenance window begins.
4.Can I make payments during the downtime?
No, payments will be unavailable during the downtime. Please complete any urgent payments before the maintenance window begins.
5.Can I access booking documents during the downtime?
No, all documents, including invoices and vouchers, will be unavailable. We recommend downloading all required documents in advance and saving important booking details before the maintenance period.
6.I need emergency support during the downtime. What can I do?
In case of urgent on-spot issues (for example, problems with checking in) or other questions, please contact [email protected].