Booking date amendments
You can modify booking dates depending on the type of change required: shortening or extending the stay.
How to shorten or extend dates of stay in a booking
To shorten or extend dates of stay in a booking:
Go to the “Trips” tab in your account and open the booking card.
In the upper right corner, find the "Order management" section.
Select “Change dates”
Update the details, get confirmation from the support team, and click “OK.” That’s it!
We will then check the availability with the hotel and update you by email.
Please note: If the booking includes multiple rooms, the length of stay can only be changed for all rooms at once.
There are no available dates for amendments, what should I do?
If there are no available dates for amendments, our support team will contact you to find an alternative solution.
How long do the booking date amendments take?
Booking date amendment requests are usually processed automatically within 5 minutes. If approved, the new dates will be updated in the order card and on the voucher. If automatic processing is unavailable, the request will be handled by the support team.
Can the booking cost decrease after date amendments? How do I receive a refund?
Yes, the booking cost can decrease after date amendments. If the booking has already been paid and the total cost decreases after the amendment, the refund will be issued automatically according to the original payment method (for example, to a bank card or to the balance account).
Can the booking cost increase after date amendments?
The booking cost cannot increase automatically. If a price change occurs after a date amendment, our support team will contact you to confirm the new price before applying any changes.
Guest name amendments
How can I change the guest's name in a booking?
Go to the “Trips” tab in your account and open the booking card.
In the upper right corner, find the "Order management" section.
Select “Edit guest information."
Update the details and get confirmation from the support team.
In most orders, name changes are accepted automatically. If automatic changes are unavailable, the request will be sent to support. No additional action is required.
The guest's name will be updated in the order card and on the voucher.
Can I change the guest's name on the check-in day or after check-in?
You cannot automatically change the guest's name on the day of check-in and after it (but before the check-out date). In this case, the request will be forwarded to the support team, and they will assist you with it. Changing the guest's name after the check-out date is not possible.
Can I change the guest's name during the non-refundable period?
Yes, the cancellation policies and the non-refundable period do not affect the ability to change the guest's name.
Can I change the names of multiple guests in a booking?
Yes, if the booking includes multiple guests and/or rooms, you can change the name of one or multiple guests.
Can I undo a guest name change?
No, but you can change the name again to revert it to the original.
Will the booking price change after a guest name change?
No, the booking price will not be recalculated as a result of a name change.